“Vendor finger-pointing is one of the most common patterns I see in small business IT. Phones are down, the phone vendor says it is a network issue, the network vendor says it is a phone issue, and the client is stuck in the middle. When everything goes through one provider, that conversation stops happening.”
Otto Mand, Founder, EagleOnyx
What you get
What’s Included in Business VoIP
VoIP system selection and setup
We evaluate the right platform for your business size, call volume, and existing software stack. You do not need to compare vendors on your own. We tell you what fits and why, then we configure it.
Number porting
Keep your existing business phone numbers. We manage the porting process from your current carrier so there is no gap in service and no day where calls stop going through.
Auto-attendant and call routing
Set up how calls flow through your business: main line, department routing, business hours, after-hours voicemail. You get professional call handling without hiring a receptionist.
Mobile and desktop softphone setup
Your team can take business calls on their laptop or mobile device without giving out personal numbers. Remote and hybrid work becomes significantly cleaner.
Integration with Microsoft Teams (where applicable)
If you are on Microsoft 365 and want your phone system inside Teams, we can configure Microsoft Teams calling. One platform for chat, video, and phone, without adding another application to manage.
Ongoing management and support
Adding a user, changing call routing, updating voicemail greetings. These changes happen as part of your managed IT relationship. You do not call a separate vendor every time someone's name changes.
The real cost
What Outdated Phone Systems Cost Central Florida Businesses
Legacy PBX hardware maintenance averages $2,000 to $5,000 per year for a small office
On-premise phone systems require hardware maintenance, vendor support contracts, and eventual replacement. Cloud VoIP has none of this. The switch typically pays for itself in the first year.
Missed calls cost more than a phone bill
A customer who calls your business during a hardware failure or a phone system outage does not always call back. For a service business, one missed new client inquiry can exceed your monthly phone bill.
Per-minute long-distance adds up in a service-area business
Businesses that make volume outbound calls across Central Florida accumulate per-minute charges with legacy carriers. Most VoIP platforms include unlimited domestic calling in a flat monthly per-user rate.
Separate vendors for IT and phones means separate problems
When your phones stop working and your IT provider says it is a phone vendor issue, and your phone vendor says it is an IT network issue, you are paying for a problem that neither is solving. One vendor for both removes this gap.
See if VoIP makes sense for your business
Free 30-minute assessment. We review your current phone setup and tell you honestly whether switching makes financial sense and how we would handle the transition.
See If We’re a Fit, Free 30-Min AssessmentVoIP pricing quoted by setup. View full IT pricing
Why EagleOnyx
Why Central Florida Businesses Choose EagleOnyx for VoIP
One vendor for phones and IT, one number to call
When your phones have an issue, you call us. We do not say it is a network issue for IT to handle. We handle it. The integration between your phone system and your network means someone who knows both is always the right person to call.
We choose the platform that fits your business, not a reseller arrangement
We do not have preferred VoIP vendor agreements that bias our recommendations. We evaluate what fits your size, call volume, Microsoft 365 integration needs, and budget, then recommend accordingly.
Number portability is handled, not explained
Most businesses have kept legacy phone systems specifically because porting numbers sounds complicated. We manage the entire process. You tell us the numbers you want to keep and we handle the rest. The cutover is coordinated around your schedule.
Managed alongside your full IT environment
VoIP calls are sensitive to network quality. Because we manage your network and your phone system together, we catch problems before they affect call quality. It is a different level of care than having a standalone phone vendor.
VoIP is often deployed alongside our managed IT services for complete coverage.
FAQ