The way I think about managed IT is simple: if you are noticing your IT, something has already gone wrong. My job is to make it invisible. Not impressive. Not exciting. Invisible. That means issues get caught and fixed before they become your problem, not after.
What's Included in Managed IT Services
Everything your business needs to keep running. Nothing you don't.
Remote monitoring and management
Your devices are watched 24 hours a day. We catch failing drives, performance drops, and security events before they become emergencies. You keep working while we keep watch.
Patch management
Operating system and application patches are tested and deployed on a regular schedule. Unpatched systems are the most common entry point for attackers. We close that door automatically.
Help desk support
A real person picks up in under 5 minutes on active issues. Not a ticket queue. Not offshore support reading from a script. Someone who knows your business and your setup.
Endpoint protection powered by SentinelOne
Every managed device gets SentinelOne endpoint detection and response — next-generation protection that watches behavior, not just signatures, so it catches threats that traditional antivirus misses entirely.
Backup monitoring
We verify your backups are completing, not just running. If a backup job fails silently, you find out from us, not from a ransomware screen on a Tuesday morning.
User and access management
New employee? Departing staff? Role change? We handle provisioning and deprovisioning cleanly so your accounts and permissions stay accurate and secure at all times.
Managed IT vs. Break-Fix: What's the Difference?
Break-fix IT means you call someone when something breaks and pay an hourly rate. Managed IT means your systems are monitored continuously and most problems are caught before you notice them. The flat monthly cost is predictable; break-fix billing is not. For businesses with more than 5 computers, managed IT typically costs less over 12 months because prevention is cheaper than emergency repair.
What Poor IT Support Costs Orlando Businesses
Reactive IT is not cheaper. It just delays the invoice and removes any chance of prevention.
Downtime on a billable day
A 15-person professional services firm averaging $150/hour per employee loses roughly $2,250 for every hour the system is down. A half-day outage that reactive IT could have prevented costs more than several months of managed service fees.
Break-fix unpredictability
Emergency hourly IT rates in Orlando run $175 to $250 per hour, plus travel. A single server recovery event routinely lands at $1,500 to $4,000. There is no cap, no warning, and no accountability for what was not maintained.
Unpatched systems and the breach that follows
The average cost of a small business data breach is $108,000 according to IBM's 2024 Cost of a Data Breach Report. Ninety-three percent of successful network attacks exploit vulnerabilities that already had a patch available. Patch management is not optional.
Staff time lost waiting for IT
If five employees wait an average of 45 minutes for IT help twice a month, that is 90 person-hours per year spent staring at a screen. At average loaded labor cost, that is $6,000 to $9,000 in wasted wages before you count the frustration.
See If We Are a Fit
Free 30-minute assessment. We look at your current setup, tell you exactly what needs fixing, and give you a flat-rate proposal within 24 hours. No obligation.
Get My Free IT AssessmentTakes 5 minutes. Otto responds same business day.
Starts at $60/user/month. View full pricing
Why Central Florida Businesses Choose EagleOnyx
You get Otto, not a ticket queue
EagleOnyx is founder-led. When you call, you get someone who knows your systems, made the decisions about your setup, and has their name on everything we do. There is no account manager who passes you to a technician who passes you to a tier-2 team. Accountability is direct and personal. That changes how fast problems get solved.
Proactive beats reactive every time
Most IT providers respond when you call. We monitor continuously and handle problems before you notice them. A hard drive showing early failure signs gets replaced on your schedule, not on a Friday afternoon when it fails completely. That is the difference between a planned maintenance window and a full day of downtime.
Nothing outsourced. Ever.
Zero percent of our work goes to third-party contractors or offshore support desks. Every ticket, every support call, every monitoring alert is handled by the EagleOnyx team directly. That means consistent quality, consistent communication, and no surprises about who has access to your systems.
Built for businesses with 5 to 50 computers
We do not try to serve everyone. Our pricing, our toolset, and our service model are purpose-built for small and mid-sized businesses in the Orlando metro area. You get the same enterprise-grade infrastructure larger competitors pay six figures for, at a flat monthly rate built for your size. If you have more than 50 computers, we will refer you to someone who fits that size better.
Related service
Managed IT alone is not enough. See how cybersecurity layers in.
Frequently Asked Questions
Straight answers to the questions we hear most.
Active issues: we pick up in under 5 minutes. New inquiries: Otto responds same day.