Managed IT That Actually Picks Up the Phone

Remote monitoring and management

Your devices are watched 24 hours a day. We catch failing drives, performance drops, and security events before they become emergencies. You keep working while we keep watch.

Patch management

Operating system and application patches are tested and deployed on a regular schedule. Unpatched systems are the most common entry point for attackers. We close that door automatically.

Help desk support

A real person picks up in under 5 minutes on active issues. Not a ticket queue. Not offshore support reading from a script. Someone who knows your business and your setup.

Endpoint protection powered by SentinelOne

Every managed device gets SentinelOne endpoint detection and response — next-generation protection that watches behavior, not just signatures, so it catches threats that traditional antivirus misses entirely.

Backup monitoring

We verify your backups are completing, not just running. If a backup job fails silently, you find out from us, not from a ransomware screen on a Tuesday morning.

User and access management

New employee? Departing staff? Role change? We handle provisioning and deprovisioning cleanly so your accounts and permissions stay accurate and secure at all times.

Downtime on a billable day

A 15-person professional services firm averaging $150/hour per employee loses roughly $2,250 for every hour the system is down. A half-day outage that reactive IT could have prevented costs more than several months of managed service fees.

Break-fix unpredictability

Emergency hourly IT rates in Orlando run $175 to $250 per hour, plus travel. A single server recovery event routinely lands at $1,500 to $4,000. There is no cap, no warning, and no accountability for what was not maintained.

Unpatched systems and the breach that follows

The average cost of a small business data breach is $108,000 according to IBM's 2024 Cost of a Data Breach Report. Ninety-three percent of successful network attacks exploit vulnerabilities that already had a patch available. Patch management is not optional.

Staff time lost waiting for IT

If five employees wait an average of 45 minutes for IT help twice a month, that is 90 person-hours per year spent staring at a screen. At average loaded labor cost, that is $6,000 to $9,000 in wasted wages before you count the frustration.

You get Otto, not a ticket queue

EagleOnyx is founder-led. When you call, you get someone who knows your systems, made the decisions about your setup, and has their name on everything we do. There is no account manager who passes you to a technician who passes you to a tier-2 team. Accountability is direct and personal.

Proactive beats reactive every time

Most IT providers respond when you call. We monitor continuously and handle problems before you notice them. A hard drive showing early failure signs gets replaced on your schedule, not on a Friday afternoon when it fails completely.

Nothing outsourced. Ever.

Zero percent of our work goes to third-party contractors or offshore support desks. Every ticket, every support call, every monitoring alert is handled by the EagleOnyx team directly. Consistent quality, consistent people, no surprises about who has access to your systems.

Built for businesses with 5 to 50 computers

We do not try to serve everyone. Our pricing, our toolset, and our service model are purpose-built for small and mid-sized businesses in the Orlando metro area. You get enterprise-grade infrastructure at a flat monthly rate built for your size.