RMM stands for Remote Monitoring and Management. It is a software agent installed on your computers and servers that allows an IT provider to monitor system health, push updates, run scripts, and provide remote support.
What RMM does
RMM is the backbone of proactive managed IT. Without it, an IT provider is working blind, only knowing about problems when a user calls. With RMM, your provider can see:
Why it enables proactive IT
RMM alerts fire before users notice a problem. A hard drive showing early failure indicators can be replaced before it fails completely. A computer running 40 patches behind can be updated before it becomes a vulnerability. A machine with 95% disk usage can be addressed before it crashes.
This is the core difference between managed IT and break-fix: managed IT providers know about your problems before you do. RMM is what makes that possible.
What RMM does not do
RMM is a monitoring and management tool. It is not a security tool on its own (that is EDR), and it is not a backup solution. A well-run managed IT environment uses RMM alongside separate endpoint security and backup tools. If an IT provider is using RMM as their only tool, they are likely missing important security capabilities.
EagleOnyx monitors every managed device with current-generation RMM software.
You should not have to tell us something is broken. We should already know. Talk to Otto about how proactive monitoring works in practice.
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