Co-managed IT is a partnership model where a business keeps its internal IT person or small team, and an MSP works alongside them to fill gaps, provide backup coverage, and handle specialized work.
Who co-managed IT is for
Co-managed IT typically suits businesses that have outgrown "no IT staff" but are not large enough to justify a full IT department. Common situations:
How the split typically works
In a co-managed arrangement, responsibilities are divided based on what each party does best. Your internal IT person handles day-to-day helpdesk and staff relationships. The MSP handles monitoring, security tools, backup systems, and anything that requires specialist knowledge or after-hours coverage.
The MSP also acts as a second set of eyes on the overall environment, which reduces the single-person dependency risk. If your internal IT person leaves, you are not starting from zero.
What it costs compared to fully managed IT
Co-managed IT is typically priced lower per user than full managed IT because the MSP is handling less of the day-to-day support load. The exact split depends on the agreement. The key advantage is that you get the depth and redundancy of an MSP without replacing your internal person.
EagleOnyx offers co-managed IT for Central Florida businesses with an existing IT person.
We work alongside your team, not over them. Talk to Otto about what a co-managed arrangement looks like for your specific situation.
Talk to Otto